Your awareness of where others are in their journey. The ability to meet people in their time, not just yours.

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In My Time Adjusting Meeting Others Where They Are
Time Zone

Time Zone — Check where someone else actually is before assuming they need you to catch them up.

Time Zone is about meeting people where they are in their journey, not where you expect them to be. Diana Thompson assumed her mother was in the same emotional place she was — unsettled, uncertain, relieved to have survived the evening. But her mother was already a few steps ahead, ready to commit. Diana was operating in a different time zone, still bracing for a crisis her mother had already moved past.

Diana describes watching her mother dance at the Scottish society weeks later — and the realization that her mother was already living in a completely different emotional place than Diana had assumed.

"every time i show up in the dances i make sure i sit out at least a couple of dances to just watch her and just look at..."

Diana Thompson and the Scottish Dance Society
Time Zone

Time Zone — Adjust your expectations to match where someone actually is in life, not where you wish they were.

Time Zone is about meeting people where they are in their journey rather than where you expect them to be. For most of his life, Andrew McGill was measuring his father against the standard of a present, engaged dad — someone who showed up to PTA meetings and school pickups. The shift in the cab was Andrew moving his expectations into his father's actual time zone: a man who had spent 35 years just trying to survive and stay connected in the only way he knew how.

Andrew McGill, having just heard his father's full story for the first time, reinterprets years of mysterious gifts — meeting his father in the time zone of a man with limited means who communicated love the only way he could.

"and i started to think about those gifts that he gave me or the things that he gave me from the back of the cab and i wa..."

Andrew McGill and the Taxi Ride to the Airport
Time Zone

Time Zone — Before celebrating a milestone with someone, pause and ask where they actually are emotionally before assuming they feel what you'd expect.

Time Zone is about meeting people where they are in their journey rather than where you expect them to be. Chris Palmer had to recalibrate his understanding of where patients actually land after remission — not at celebration, but at grief. He stopped measuring their progress from his clock (symptoms gone = success) and started tracking time from their perspective: thirty years of life lost, now suddenly visible.

Chris Palmer gives voice to what his patients say when they emerge from decades of illness — revealing that he had to recalibrate his measure of success from symptom remission to the patient's actual lived experience of time lost.

"I had a girlfriend. We were gonna get married. And when I became schizophrenic, I lost everything. I had to drop out of..."

Chris Palmer and the Grief After Recovery
Time Zone

Time Zone — Put the important things within reach and let the other person come to them when they're ready rather than deciding the timeline for them.

Time Zone is the ability to meet people in their time, not just yours. Lucy Kalanithi made a deliberate choice not to push Katie toward Paul on Lucy's schedule. She put the books around the house. She answered questions when asked. She made a video album when Katie requested it. She said explicitly: 'I don't know when she's going to pick it up. I don't know what she's going to take.' She stayed in Katie's time zone rather than her own need to transmit Paul's story.

Lucy Kalanithi describes her deliberate choice to stay in Katie's time zone — placing Paul's book around the house but letting Katie discover it and claim it entirely on her own schedule, without pushing.

"i don't know when she's gonna pick it up i don't know what she's gonna take i don't know if he's gonna feel really close..."

Lucy Kalanithi and Keeping Paul Real for Katie
Time Zone

Time Zone — Before deciding what to do with information about someone else, ask what that situation looks and feels like from inside their circumstances.

Time Zone is about meeting people where they are in their journey, not where you are in yours. Aisha Wallace-Palomares arrived at Otay Mesa as a reporter with a story angle. But holding the note — written by someone who hadn't eaten fresh fruit in 290 days, who threw the same message twice just to be heard — moved her into the detainee's time zone. She stopped being a journalist cataloguing an event and started being a person accountable to someone in a desperate situation. The decision to let the detainees choose whether to publish came from that same place.

Aisha Wallace-Palomares reads aloud the note from the lotion bottle, moving into the time zone of the person who wrote it — someone so isolated they threw the same message twice in one day just to be heard.

"i'm just holding this note in my hands and i'm reading it i was wondering can you read that message for me yeah i can go..."

Aisha Wallace-Palomares and the Lotion Bottle Note
Time Zone

Time Zone — Step into someone else's lived experience instead of expecting them to meet you in your comfort zone.

Time Zone. Rachel McCormick had been living in her own timeline of academic understanding and newlywed life, unable to truly meet Edvi where he was in his journey of trauma and survival. Her desert experience recalibrated her ability to see where others are in their experience rather than where she thought they should be. When she saw the dehydrated man and thought of Edvi, she finally entered his time zone of survival and fear.

Rachel finally enters her husband's timeline of survival and fear when she sees the dehydrated migrant.

"and as i looked at his face i could have sworn that i saw edaby my new husband so far from home and yet so close to deat..."

Rachel McCormick and the Desert Honeymoon
Time Zone

Time Zone — Recognize when someone is in a completely different phase of life rather than assuming shared experiences create connection.

Time Zone captures Daniel Alarcon's painful realization about where Messi was in his journey versus where Daniel was. Daniel thought they were in the same time zone of soccer appreciation, but Messi was operating in a completely different temporal reality - one where Daniel's questions had been asked countless times and his presence was just another interruption in a day when a teammate had torn his ACL.

Daniel Alarcon realizes he and Messi were operating in completely different time zones of soccer appreciation and celebrity.

"so here i am thinking man we're gonna vibe on this because we are both you know have this like deep emotional and deep i..."

Daniel Alarcon and the Messi Interview
Time Zone

Time Zone — Recognize where patients and families are emotionally instead of rushing them to match your professional timeline.

Time Zone reflects how Dr. Danielle Ofri initially couldn't meet patients and families where they were emotionally. She was operating in medical student time, focused on proving competence and following protocols, while the Rodriguez family was in grief time, processing the peaceful death of their grandmother. The grandson's patience with her fumbling attempts to confirm death taught her to recognize where others were in their emotional journey and adjust accordingly.

Dr. Danielle Ofri learns to meet the Rodriguez family in their emotional time zone rather than operating solely in medical protocol time.

"the grandson curls his hand around his grandmother's wrists and he says she's dead doctor you don't have to do any more..."

Dr. Danielle Ofri and the Death Declaration
Time Zone

Time Zone — Recognize that others may be ready to move forward even when you're not.

Time Zone represents how Kristen Miller-Song learned to meet her surviving children where they were in their grief journey, rather than expecting them to stay stuck with her. When Evan was ready to return to school and move forward, she had to recognize that his timeline for healing was different from hers. She couldn't force him to remain frozen in the moment of loss just because she wasn't ready to move. This awareness helped her choose life instead of abandoning him to face his recovery alone.

Kristen Miller-Song realizes that while she remains frozen in grief, her children and the world around her continue to move forward on their own timeline.

"i guess i thought that they were gonna be stuck too at 15 but they were young men now they had girlfriends they were dri..."

Kristen Miller-Song and Choosing to Live After Losing Ethan
Time Zone

Time Zone — Judge people based on their current behavior, not someone else's past mistakes.

Time Zone helped AJ Michalka recognize that her dating partners were in a different place than her father was during his marriage. She learned to meet people where they actually were instead of assuming they were on the same timeline toward betrayal that she'd witnessed with her parents.

AJ Michalka recognizes she needed to meet dating partners where they were instead of assuming they were on her father's timeline toward betrayal.

"when i was dating people i immediately had this trigger that like they're gonna cheat up like they're gonna like because..."

AJ Michalka and the Infidelity Trust Wound
Time Zone

Time Zone — Notice when your partner has been doing more accommodating and adjust accordingly.

Time Zone measures awareness of where others are in their journey. Matthew Hussey initially missed that Audrey had been making all the effort to see him. She was in a different time zone - ready for mutual investment while he was still in single-person convenience mode. Her boundary helped him sync to her expectations.

Matthew Hussey is recounting how Audrey recognized he was still operating in single-person convenience mode while she was ready for mutual investment.

"she sent me a message and she said hey there's a really great bar near me i think you'll love it let's go there and i wa..."

Matthew Hussey and the Future Wife's Standard
Time Zone

Time Zone — Recognize when people around you are in different life phases and adjust your support accordingly.

Time Zone helped Alex Cooper recognize that her friend was in a different emotional place than her other friends. While the engaged friend was in a celebratory, planning phase, her other friends were in spaces of singleness or relationship struggles, making them unable to meet her where she was. Alex understood this timing mismatch and was able to provide the celebration and support her friend needed when others couldn't.

Alex Cooper's friend reveals that her other friends can't celebrate her engagement because they're in different places in their own journeys.

"all of my friends that i usually talk to on the more like day to day or just like talk to like i talk to you are either..."

Alex Cooper and the Friend's Engagement Calls
Time Zone

Time Zone — Find others who are in a similar place in their journey rather than trying to fit with people who are somewhere else.

Time Zone is about awareness of where others are in their journey and meeting people in their time, not just yours. Dar Mann learned to connect with his teachers during lunch because he understood they were also somewhat outside the typical high school social structure. Later, he built his massive community by meeting millions of people exactly where they were - feeling like they didn't belong.

Dar Mann describes how he learned to connect with his teachers during lunch, meeting them where they were in the school hierarchy.

"as i got to my junior and senior years i actually would start having lunch with my teachers because i connected with the..."

Dar Mann and the Lunch Table Search
Time Zone

Time Zone — Recognize when you've entered a community that operates by different social rules than what you're used to.

Time Zone helped Cheech Marin understand that different communities existed in different social times. South Central operated under survival rules where violence was environmental and random. Granada Hills operated under privilege rules where violence was personal and targeted. When the white kid called him 'blackie,' Cheech realized he was no longer in his time zone - he was in a place that operated by completely different social rules about who belonged and who didn't.

Cheech compares the violence in South Central to what he experienced in Granada Hills and realizes the different social rules at play.

"so i was thinking south central was undeniably a violent place sirens every day but the but the violence was general it..."

Cheech Marin and the Swimming Pool Divide
Time Zone

Time Zone — Recognize where your business actually is in its development rather than where you wish it were.

Time Zone measured Jim Kurzley's awareness of where his business was in its journey. He was thinking like a company ready for massive retail expansion when he was actually still in early startup phase. Hernan Lopez pointed out that since customers 'will buy only once' and there's 'not a whole lot of potential' for repeat purchases, Jim needed to meet his business where it actually was - focused on building relationships and expanding the product line rather than rushing to scale.

Guy Raz is helping Jim Kurzley understand where his business actually is in its development timeline rather than rushing to scale like a mature company.

"right yeah and that's a a problem i mean it's a good good and bad problem because you make a quality product and right y..."

Jim Kurzley and the Retail Margin Dilemma
Time Zone

Time Zone — Judge people based on where they were in their development, not where you think they should have been.

Time Zone adjusted for Michael Mason when he finally understood where his father was in his journey during Michael's childhood. Instead of judging his father by adult standards, Michael recognized that his dad was a young man in the 1970s with no parenting skills, untreated trauma from Vietnam, and alcohol as his only coping mechanism. Michael stopped expecting his father to have been emotionally available and skilled when he simply wasn't equipped for that yet.

Michael Mason is describing how he came to understand his father's actions within the context of his generation and circumstances.

"he was born in the 1940s kids got spanked all the time hit with belts and my anger and hatred for him all went away and..."

Michael Mason and Forgiving His Father
Time Zone

Time Zone — Step back and consider what stage of life the other person is operating from.

Time Zone controls your awareness of where others are in their journey. Kylie Kelsey shifted from being stuck in her teenage perspective to recognizing where her mom Lise was coming from - as a parent trying to help her daughter succeed. She moved from judging her mom's actions through her own limited teenage lens to understanding her mom's parental time zone.

Kylie describes how her mother was looking at different school options to help Kylie succeed academically, showing her mother's perspective rather than just her own teenage interpretation.

"so lise was advocating for you to leave schools or advocating for you to just do your homework we were exploring other o..."

Kylie Kelsey and the Team Realization
Time Zone

Time Zone — Meet people where they are in their journey rather than imposing your timeline and priorities on them.

Time Zone reflects Greg Renfrew's failure to meet Susie Hilfiger where she was in her journey as a creative founder. Greg was operating from her own timeline and priorities around profitability, while Susie was focused on maintaining the creative vision of her brand. Greg admits she didn't treat Susie with the respect she deserved and didn't create the working relationship she would build today.

Greg Renfrew recognizes she failed to meet Susie Hilfiger where she was in her journey as a creative founder.

"i don't think i treated her with the respect she deserved and i didn't create the working relationship with her that if..."

Greg Renfrew and the Messenger Firing
Time Zone

Time Zone — Recognize where others are in their journey and adjust your expectations accordingly.

Time Zone captures Alex Cooper's realization about meeting people where they are in their journey rather than expecting them to be in sync with her timeline. Alex shifted from feeling frustrated about friends being on different pages to understanding that some friends are in their 'kid phase' while she's in her 'married but no kids yet' phase. She stopped taking it personally when conversations felt mismatched and started appreciating each group for what they offered.

Alex Cooper is explaining how friendships naturally ebb and flow based on life circumstances and that distance doesn't mean the relationship is permanently over.

"sometimes people grow people change circumstances change and it's okay if you are not as close to someone as you were an..."

Alex Cooper and the Friendship Wavelength Shift
Time Zone

Time Zone — Meet people where they are in their self-expression rather than where your family thinks they should be.

Time Zone represents Martha Sayers' awareness of where Margarita Sames was in her journey rather than expecting her to conform to the family's conservative timeline. While Martha's family operated from a place where women were practical and understated, Martha recognized that Margarita was in a completely different phase of life - one that embraced glamour, sophistication, and bold self-expression. Rather than trying to force Margarita into their family's more modest expectations, Martha met Margarita where she was and learned from her confidence.

Martha Sayers recognizes that Margarita was in a completely different phase of life than her conservative family and learns to appreciate rather than judge this difference.

"she was stunning very attractive and she was very made up all the time and had fancy clothing margarita just had this sw..."

Martha Sayers and the Eyelash Curler Moment
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