Tone
How your message feels to someone else.
Sky and the Garage Door
Tone controls how Sky's message feels to others. Throughout her outreach to the four women, Sky consistently used an overly apologetic, accommodating tone that made her seem weak and gave others permission to dismiss her. When Randy called her 'creepy,' Sky immediately went into damage control mode, apologizing profusely instead of maintaining her right to seek answers. Even with Tessa, she was so focused on making the conversation comfortable that Clark had to coach her to be more direct.