Update

Your willingness to evolve, learn, and install new ways of thinking — even when the current version feels comfortable.

Lucy Guo and the Snapchat Decision

High fit

Update is about being willing to install a new way of thinking even when the current version feels comfortable. Lucy Guo was sitting in one of the most comfortable positions a young tech professional could be in. Choosing to leave meant running a full update — a new operating model where learning, not income, was the primary metric. She ran that update by leaving, and it rewrote what success meant for her at that stage.