Microphone Sensitivity
How much you hear. Controls whether you pick up on the quiet signals — tone shifts, what someone didn't say, the things most people miss.
Jean Luc Diard and the Ski Boot Lesson
Microphone Sensitivity increased for Jean Luc Diard when George Salomon approached him about the ski boots. He learned to pick up on the subtle difference between defensive questioning and genuine curiosity from leadership. George's tone and approach signaled real interest in improvement rather than criticism, something Jean Luc learned to detect in future interactions.