High fit

Microphone Sensitivity is about how much you hear — especially the quiet signals most people miss. Tim League had been running Alamo Draft House with his sensitivity dialed toward customers and almost fully away from staff. The Me Too reckoning forced him to recalibrate. The listening tour, the anonymous feedback engine he read every morning, the monthly meetings where the hardest comments were addressed publicly — all of that was Tim League turning up his Microphone Sensitivity to a channel he'd been tuned out of for years.